Help

• films

In our Help section we have provided answers to our most commonly asked questions.

About TIFF

• Learn more about TIFFG year-round, TIFF and its programmes
• I'm looking for a map of the Festival venues
• What are the key dates that I need to know?
• How do I contact the Festival?
• How do I find a hotel in Toronto?
• I'm looking for press information
• I'm looking for Industry information
• Where do I sign up for TIFFG Alerts?
• I want to Volunteer
• Can I attend a screening if I am under 18 years of age?
• Where can I buy merchandise?

Tickets

• I'm looking for information on purchasing tickets
• I want to buy a package of tickets to Gala screenings at Roy Thomson Hall; do you still sell it?
• I will be in Toronto between August 26 to 29; how do I submit an Advance Order for my Regular Ticket Package?
• I won't be in Toronto between August 26 to 29; how do I submit an Advance Order for my Regular Ticket Package?
• I used to order a Festival Pass; do you still sell it?
• I used to order a Daytime Pass; do you still sell it?
• I used to be able to select Visa Screening Room events as part of my Festival/Daytime/10-Ticket Package; why has this changed?
• I want to exchange tickets I redeemed out of my Regular Ticket Package order – how do I do this?
• I want to exchange the tickets I have purchased – how do I do this?
• How do I pick up my ticket purchase?
• I purchased tickets with my credit card, and my order is in reserve. I will not be attending the screening, but someone else will be picking up my order. How do I arrange this?
• I’m trying to order tickets online – what does “Off-Sale” mean?
• I’m trying to order tickets online – what does “Allotment Is Not Large Enough” mean?
• What does ‘Rush’ mean?
• Do you have student or senior ticket prices?

If you do not see the answer to your question here, please contact us.