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General Policies

Box Office and Theatre Policies

• Customers must present a valid ticket to gain admittance to a screening.
• Seating is guaranteed until 15 minutes before the screening. Latecomers will be seated at the discretion of theatre staff. There will be no further admittance 10 minutes after the start of a programme.
• No latecomers will be admitted to programmes of short films.
• All customers must leave the cinema and lobby following each screening.
• Bags are subject to inspection.
• A maximum of 4 tickets may be purchased or redeemed per screening, per account.
• Film length, as listed in the schedule, represents the best available information at press time and is for your convenience only.  Length of film does not include film introductions or Q&A sessions following the screening.  Programmes and schedules are subject to change without notice.
• Daytime Packages may only be redeemed for film screenings with start times up to and including 5:01 pm.
• Vouchers are not tickets, and must be exchanged for a film ticket.
• No refunds or exchanges.  In case of the cancellation of a screening, return ticket to point of purchase.
• Tickets may not be resold or used for promotional purposes without prior approval by TIFF.
• Please silence cellular phone, pagers, PDA’s and watches when in the theatres.
• Screenings will be monitored for unauthorized recording. Recording devices are strictly prohibited. It is illegal to make a copy of a film without permission of the copyright owner. By attending a screening, you consent to a physical search of your belongings and person. TIFF reserves the right to expel anyone caught recording or photographing, to confiscate pirated material, and to report any unauthorized recording to law enforcement which may subject you to criminal and civil liability.
• Our staff and volunteers are recruited to ensure the best possible Festival experience for all; TIFF will not tolerate mistreatment of its staff or volunteers of any kind and will take measures accordingly.
• All Festival venues are wheelchair accessible.  Festival patrons requiring wheelchair access should contact the Festival Box Office in advance by calling 416-968-FILM or toll-free at 1-877-968-FILM.
• Festival screenings are exempt from classification by the Ontario Film Review Board, provided audiences are restricted to 18 years of age or older, unless otherwise posted.  This includes infants and toddlers.
• Customers are limited to holding space in Rush lines for a maximum of two individuals, including themselves.  Please inform the Festival staff member at the Rush line if you are holding a place for another individual.
• Seats may not be saved.
• Please do not leave empty seats in the middle of the row.  Rush seating is less disruptive to the rest of the audience if empty seats are available on the aisles. Standing at the back of the auditorium or sitting in the aisle is not permitted due to the city fire code.

Security

Secure Web Server

The Toronto International Film Festival Inc. employs a Secure Server using SSL (Secure Socket Layer) encryption for the secure exchange of data between the patron and our system. The system supports both 40bit, 56bit and 128bit SSL encryption on virtually all browsers.

The website transactions are secured using a Thawte SCG Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted. If any other Internet user intercepts the communication he/she will only be able to see it in an encrypted (garbled) form. Certificate technology allows us to decrypt the information, and view it in plain text form. For more information on SSL digital certificates for web servers please click here.

The SGC SuperCert is Thawte's strongest encryption certificate. It automatically steps up protection to a minimum of 128-bit encryption even if your customers use older browsers (IE 4.X or Netscape 4.06 and later) which have limited 40-bit or 56-bit encryption capabilities. 256-bit encryption can be enabled if your client's browser capability and the cipher suite installed on your web server are both 256-bit compatible.

Firewall

The web server resides behind a dedicated Firewall in a separate secure network. This protects and isolates the Toronto International Film Festival Inc.'s web server.

Credit Card Numbers

No credit card information is maintained on our web servers.

Risk Management System

Our transaction system provides many other elements of security and risk management as part of basic service including protection against fraudulent credit card number generators, redundant accidental transactions, and more.

Privacy Policy

The Toronto International Film Festival Inc. respects your privacy. We protect your personal information and adhere to all legislative requirements with respect to protecting privacy. The information you provide will be used to deliver services and to keep you informed and up-to-date on the activities of TIFF and opportunities to get involved. Occasionally we may want to provide your name and address to like-minded organizations to help us build a constituency of film enthusiasts. If at any time you wish to be removed from this or any other contacts, or if you have any questions or concerns regarding our Corporate Privacy Policy, please feel free to contact us at:

Andree Zverina
Corporate Privacy Officer
Toronto International Film Festival Inc.
2 Carlton Street, Suite 1600
Toronto Ontario M5B 1J3
416-967-7371

Please allow fifteen business days to allow us to update our records accordingly.

For a complete look at our full privacy policy, please click here.